While coronavirus has impacted the hospitality industry quite harshly, it has led to an increase in the number of delivery orders being placed around the world. On-demand food delivery is the new normal for most people now and restaurants are doing their best to provide safe home delivery services to the customers.
But this is not just it. Restaurants have had to undergo some points of modification by themselves as well to adjust to providing better food delivery services from their venues. Here are some of the impacts of COVID-19 pandemic in food delivery.
● Kitchen to cloud kitchen
The doors of the restaurants are shut due to the pandemic which has led to their kitchens becoming cloud kitchens only whose main focus is on-demand food delivery.
● Menu changes
The menus have also been modified keeping in mind the need of the present times, serving the dishes which are good-to-go and eat after takeaway or delivery. Also, the changes have been made subject to the availability of raw material needed to prepare the dish.
Food delivery in the current times is all about no contact. The delivery personnel is specifically instructed to leave the order at the door and wait for the customer to come and collect it so that no stone is left unturned to ensure their safety.
● Digital ordering
The traditional way of ordering food for home delivery by calling the restaurant has now shifted to placing orders on digital platforms. Restaurants are signing up with various delivery providers to get greater exposure and increase their customer base.
● Pay online
Along with placing orders online, payment has also gone digital. Customers are preferring to pay in advance for their food delivery orders online instead of using cash or card which is a potential source of the spread of COVID-19.
Even though there has been a significant amount of turmoil in the hospitality business, home delivery continues to shine as a ray of hope during these tough times. COVID-19 has brought about a lot of changes in the lives of people and ordering food delivery contact-less is one of the changes which is here to stay for quite long, until there is a permanent solution made to get rid of the pandemic.